Terms of Service

Please read these Terms of Service (these “Terms”) carefully. These Terms govern Gladiate’s provision of software and services, and Customer’s (as defined below) use thereof, as set forth in an Order Form (as defined below) executed between Gladiate Technologies, Inc. (“Gladiate” or “we”) and Customer. TOGETHER, THESE TERMS AND ANY ORDER FORM(S) CONSTITUTE THE “AGREEMENT.”THE AGREEMENT IS EFFECTIVE AS OF THE ORDER FORM EFFECTIVE DATE (AS DEFINED ANDSET FORTH IN THE INITIAL ORDER FORM). CAPITALIZED TERMS USED BUT NOT DEFINED HEREIN SHALL HAVE THE MEANINGS GIVEN TO THEM IN THE ORDER FORM. 

BY EXECUTING AN ORDER FORM THAT INCORPORATES THESE TERMS BY REFERENCE, BY CLICKING ON THE “I ACCEPT” BUTTON AND/OR OTHERWISE USING THE SERVICES, THE INDIVIDUAL OR ENTITY OBTAINING THE RIGHT TO ACCESS SUCH SERVICES (“CUSTOMER” or “YOU”) IS AGREEING TO BE BOUND BY AND IS A PARTY TO THIS AGREEMENT. IF THE INDIVIDUAL SIGNING THE ORDER FORM FOR CUSTOMER IS SIGNING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO BIND THAT COMPANY OR OTHER LEGAL ENTITY.  IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES. 

WE MAY AT OUR SOLE DISCRETION CHANGE, ADD, OR DELETE PORTIONS OF THIS AGREEMENT AT ANY TIME ON A GOING-FORWARD BASIS. IT IS YOUR RESPONSIBILITY TO CHECK THIS AGREEMENT FOR CHANGES PRIOR TO USE OF THE SERVICES, AND IN ANY EVENT YOUR CONTINUED USE OF THE SERVICES FOLLOWING THE POSTING OF CHANGES TO THIS AGREEMENT CONSTITUTES YOUR ACCEPTANCE OF ANY CHANGES. WE WILL NOTIFY YOU OFANY SUCH MATERIAL CHANGES BY POSTING NOTICE OF THE CHANGES ON THE SERVICES,AND/OR, IN OUR SOLE DISCRETION, BY EMAIL. 

CERTAIN ASPECTS OF THE SERVICES ARE PROVIDED WITH OR OTHERWISE COMPATIBLE WITH CERTAIN SERVICES OWNED OR CONTROLLED BY THIRD PARTIES.  YOUR USE OF THOSE THIRD-PARTY SERVICES WILLBE GOVERNED BY THOSE LICENSES, AND NOT THIS AGREEMENT. 

YOU MAY NOT ACCESS THE SERVICES IF YOU ARE A DIRECT COMPETITOR OF GLADIATE, EXCEPT WITH GLADIATE‘S PRIOR WRITTEN CONSENT. IN ADDITION, YOU MAY NOT ACCESS THE SERVICES FOR PURPOSES OF MONITORING THEIR AVAILABILITY, PERFORMANCE OR FUNCTIONALITY, OR FOR ANY OTHER BENCHMARKING OR COMPETITIVE PURPOSES.  

1. Definitions. Capitalized terms will have the meanings set forth in this section, or in the section where they are first used.
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1.1 “Access Protocols” means the passwords, access codes, technical specifications, connectivity standards or protocols, or other relevant procedures, as may be necessary to allow Customer or any Authorized Users to access the Gladiate Solution.

1.2 “Applicable Data Protection Laws” means any applicable US state laws, regulations, orders, or judgments issued by a governmental authority that govern the privacy, security, confidentiality, protection, Processing or transfer of Personal Data.

1.3 “Authorized User” means each of Customer’s employees, agents, and independent contractors who are authorized to access the Gladiate Solution pursuant to Customer’s rights under this Agreement.

1.4 “Customer Content” means any content and information provided or submitted by, or on behalf of, Customer or its Authorized Users for use with the Services.

1.5 “Documentation” means the technical materials provided by Gladiate to Customer, if any, in hard copy or electronic form describing the use and operation of the Gladiate Solution.

1.6 “Gladiate Solution” means the software-as-a-service application identified in any Order Form that allows Authorized Users to access certain features and functions through a web interface.

1.7 “Intellectual Property Rights” means any and all now known or hereafter existing (a) rights associated with works of authorship, including copyrights, mask work rights, and moral rights; (b)trademark or service mark rights; (c) trade secret rights; (d) patents, patent rights, and industrial property rights; (e) layout design rights, design rights, and other proprietary rights of every kind and nature other than trademarks, service marks, trade dress, and similar rights; and (f) all registrations, applications, renewals, extensions, or reissues of therefore going, in each case in any jurisdiction throughout the world.

1.8 “Licensed Material” means results, reports, materials and documentation made available to Customer as part of the Services.

1.9 “Order Form” means an order form that is signed by both parties and references this Agreement.

1.10 “Personal Data” means any Customer Content, whether in electronic or paper-based form that constitutes“personal data,” “personal information,” or “personally identifiable information” or similar information governed by Applicable Data ProtectionLaws.  For clarity, Personal Data does not include information pertaining to Customer’s business contacts and/or representatives who are Customer personnel where Gladiate has determined what information to collect and for what purposes.

1.11 “Processing” (including“Process”, “Processes”, “Processed”, and other variants of the term) means any operation or set of operations that is performed upon Personal Data, whether or not by automatic means, such as collection, collation, recording, organization, storage, adaptation or alteration, retrieval, consultation, analysis, interpretation, compilation, aggregation, use, disclosure by transmission, dissemination, viewing, copying, deleting, or otherwise making available, alignment or combination, blocking or erasure, or destruction.

1.12 “Professional Services” means professional services provided by Gladiate to Customer as described in any Order Form (as may be further elaborated in any SOW),including services relating to the Gladiate Solution and support, implementation, training, and on-boarding thereof.

1.13 “Services” means any services provided by Gladiate to Customer under this Agreement as set forth in an Order Form, including, but not limited to, provision of the Gladiate Solution and Professional Services.

2. Provision of Services.

2.1 Access. Subject to Customer’s payment of the fees set forth in the Order Form (“Fees”),Gladiate will provide Customer with access to the Gladiate Solution via a web browser. On or as soon as reasonably practicable after the Commencement Date, Gladiate will provide to Customer the necessary passwords, security protocols and policies and network links or connections and Access Protocols to allow Customer and its Authorized Users to access the Gladiate Solution in accordance with the Access Protocols; provided that nothing herein will be construed to require Gladiate to provide, or bear any responsibility with respect to, any telecommunications or computer network hardware required by Customer or any Authorized User to access the Gladiate Solution from the Internet.

2.2 Support Services. Subject to the terms and conditions of this Agreement, Gladiate will exercise commercially reasonable efforts to (a) provide support for the use of the Gladiate Solution to Customer, and (b) keep the Gladiate Solution operational and available toCustomer, in each case in accordance with its then-current standard policies and procedures.

3. Intellectual Property.

3.1 License Grant. Subject to the terms and conditions of thisAgreement, Gladiate grants to Customer a non-exclusive, non-transferable(except as permitted under Section 13.5 (No Assignment)) license during the Term (as defined below), solely for Customer’s internal business purposes and in accordance with the limitations (if any) set forth in the Order Form, (a) to access and use the Gladiate Solution and in accordance with the Documentation; and (b) to use and reproduce a reasonable number of copies of the Documentation solely to support Customer’s use of the Gladiate Solution. Customer may permit any Authorized Users to access and use the features and functions of the Gladiate Solution as contemplated by this Agreement; provided Customer will be solely responsible for all acts or omissions of its Authorized Users with respect to the use of the Gladiate Solution.

3.2 Restrictions. Customer will not, and will not permit any Authorized User or other party to: (a)allow any third party to access the Gladiate Solution, Licensed Material or Documentation, except as expressly allowed herein; (b) modify, adapt, alter or translate the Gladiate Solution, Licensed Material or Documentation; (c) sublicense, lease, sell, resell, rent, loan, distribute, transfer or otherwise allow the use of the Gladiate Solution or Documentation for the benefit of any unauthorized third party; (d)reverse engineer, decompile, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the Gladiate Solution, except as permitted by law; (e) interfere in any manner with the operation of the Gladiate Solution or the hardware and network used to operate the Gladiate Solution; (f)modify, copy or make derivative works based on any part of the Gladiate Solution or Documentation; (g) access or use the Gladiate Solution to build a similar or competitive product or service; (h) attempt to access the Gladiate Solution through any unapproved interface; or (i) otherwise use the Gladiate Solution, Licensed Material, or Documentation in any manner that exceeds the scope of use permitted under Section 3.1 (License Grant) or in a manner inconsistent with applicable law (including, without limitation, Applicable Data ProtectionLaws), the Documentation, or this Agreement. Customer will not remove, alter, or obscure any proprietary notices(including copyright and trademark notices) of Gladiate or its licensors on the Licensed Material or any copies thereof. CUSTOMER ACKNOWLEDGES THAT THE GLADIATE SOLUTION DOES NOT CONSTITUTE LEGAL ADVICE AND ISNOT INTENDED TO BE USED AS LEGAL ADVICE, AND CUSTOMER SHALL BE RESPONSIBLE FORALL LEGAL ADVICE PROVIDED TO ANY CLIENTS.

3.3 Ownership. The Gladiate Solution, Licensed Materials and Documentation, and all enhancements and improvements thereto, and worldwideIntellectual Property Rights in each of the foregoing, are the exclusive property of Gladiate and its suppliers. All rights in and to the Gladiate Solution and Documentation not expressly granted to Customer in this Agreement are reserved by Gladiate and its suppliers. Except as expressly set forth herein, no express or implied license or right of any kind is granted to Customer regarding the Gladiate Solution, Documentation, or any part thereof.

3.4 License to Licensed Material.  Subject to the terms and conditions of this Agreement, Gladiate grants Customer a perpetual, royalty-free, fully-paid, nonexclusive, non-transferable (except as permitted under Section 13.5 (NoAssignment)), non-sublicensable license to use the Licensed Material solely forCustomer’s internal business purposes.

3.5. Open Source Software. Certain items of software may be provided to Customer with the Gladiate Solution and are subject to “open source” or “free software” licenses (“Open SourceSoftware”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of Sections 3.3 (Ownership) or 11 (Indemnification). Instead, each item of OpenSource Software is licensed under the terms of the end-user license that accompanies such Open Source Software. Nothing in this Agreement limitsCustomer’s rights under, or grants Customer rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software.If required by any license for particular Open Source Software, Gladiate makes such Open Source Software, and Gladiate’s modifications to that Open SourceSoftware, available by written request at the notice address specified below.

3.6 Feedback. Customer hereby grants to Gladiate a royalty-free, worldwide, transferable, sub licensable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by Customer, includingAuthorized Users, relating to the Services. Gladiate will not identify Customer as the source of any such feedback.

4.Fees and Expenses; payments.
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4.1 Fees. In consideration for the access rights granted to Customer and the Services performed by Gladiate under this Agreement, Customer will pay to Gladiate the Fees. Except as otherwise provided in the Order Form, all Fees are billed monthly and due and payable within thirty (30) days of the date of the invoice.  Gladiate will be reimbursed only for expenses that are expressly provided for in anOrder Form or SOW or that have been approved in advance in writing by Customer, provided Gladiate has furnished such documentation for authorized expenses asCustomer may reasonably request.  Gladiate reserves the right (in addition to any other rights or remedies Gladiate may have) to discontinue the Gladiate Solution and suspend all Authorized Users’ and Customer’s access to the Services if any Fees are more than thirty (30)days overdue until such amounts are paid in full. Customer will maintain complete, accurate and up-to-date Customer billing and contact information at all times.  Except as provided in anOrder Form, fees are not refundable.

4.2 Payment Processing. From time to time Gladiate may use certain third parties to provide payment services (e.g., card acceptance, merchant settlement and related services) (“PaymentProcessors”).  By selecting certain-billing and/or payments features, Customer agrees to comply with the terms and conditions and policies of the Payment Processors used by Gladiate, and here by consents and authorizes Gladiate to share any information and payment instructions provided herein with Payment Processors to the minimum extent required to complete Customer’s transactions hereunder.

4.3 Taxes. The Fees are exclusive of all applicable sales, use, value-added and other taxes, and all applicable duties, tariffs, assessments, export and import fees, or other similar charges, and Customer will be responsible for payment of all such taxes (other than taxes based on Gladiate’s income), fees, duties, and charges and any related penalties and interest, arising from the payment of the fees, the provision of the Services, or the license of the Gladiate Solution to Customer. Customer will make all payments of Fees to Gladiate free and clear of, and without reduction for, any-withholding taxes; any such taxes imposed on payments of Fees to Gladiate will be Customer’s sole responsibility, and Customer will provide Gladiate with official receipts issued by the appropriate taxing authority, or such other evidence as the Gladiate may reasonably request, to establish that such taxes have been paid.

4.4 Interest. Any amounts not paid when due will bear interest at the rate of one and one half percent (1.5%)per month, or the maximum legal rate if less, from the due date until paid.

5. Customer Content and Responsibilities.

‍5.1 License; Ownership. Customer is solely responsible for any and all obligations with respect to the accuracy, quality and legality of Customer Content. Customer will obtain all third party licenses, consents and permissions needed for Gladiate to collect, access, use, and otherwise Process the CustomerContent to provide the Services.  Without limiting the foregoing, Customer will be solely responsible for providing all notices to, and obtaining from, third parties, including, without limitations its customers, all necessary rights and consents for Gladiate to use the Customer Content for the purposes set forth in this Agreement (including, without limitation, all notices and consents required under Applicable Data Protection Laws). Customer grants Gladiate a non-exclusive, worldwide, royalty-free and fully paid license during the Term (a) to use theCustomer Content as necessary for purposes of providing and improving theServices, (b) to use the Customer trademarks, service marks, and logos as required to provide the Services, or in promotional materials marketing websites and the like, and (c) derive aggregated, de-identified and/or anonymized data from Customer Content (“Derived Data”). Gladiate will be the sole owner of all such Derived Data and will have the right to use such Derived Data for any lawful business purpose. The Customer Content, and all worldwide Intellectual Property Rights in it, is the exclusive property of Customer. All rights in and to the Customer Content not expressly granted to Gladiate in this Agreement are reserved by Customer.

5.2 Customer Warranty. Customer represents and warrants that any Customer Content will not (a) infringe any copyright, trademark, or patent; (b) misappropriate any trade secret; (c) be deceptive, defamatory, obscene, pornographic or unlawful; (d) contain any viruses, worms or other malicious computer programming codes intended to damage Gladiate’s system or data; and (e) otherwise violate the rights of a third party. Gladiate is not obligated to back up any Customer Content; the Customer is solely responsible for creating backup copies of any Customer Content at Customer’s sole cost and expense. Customer agrees that any use of the Gladiate Solution contrary to or in violation of the representations and warranties of Customer in this Section 5.2 Customer Warranty) constitutes unauthorized and improper use of the Gladiate Solution.

5.3 Customer Responsibility for Data and Security. Customer and its Authorized Users will have access to the Customer Content and will be responsible for all changes to and/or deletions of Customer Content and the security of all passwords and other Access Protocols required in order the access the Gladiate Solution.Customer will have the ability to export its own Customer Content out of the Gladiate Solution and is encouraged to make its own back-ups of the Customer Content.Customer will have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Content.

5.4 Customer Responsibility for Operating its Own Business. Customer acknowledges that it, and not Gladiate, is responsible for operating Customer’s own business, including with respect to obtaining all licenses, permits and other governmental registrations to enable its use of theServices.  The Gladiate Solution is not intended to be used as advice as to whether to engage in any particular transaction.

6. PROFESSIONAL SERVICES. Where the parties have agreed to Gladiate’s provision of Professional Services, the details of such Professional Services will be set out in an Order Form or a mutually executed statement of work (“SOW”). The Order Form or SOW, as applicable, will include: (a) a description of the Professional Services; (b) the schedule for the performance of the Professional Services; and (c) the Fees applicable for the performance of the Professional Services. Each Order Form or SOW, as applicable, will incorporate the terms and conditions of this Agreement.  To the extent that a conflict arises between the terms and conditions of an Order Form or SOW and the terms of thisAgreement, the terms and conditions of this Agreement will govern, except to the extent that the Order Form or SOW, as applicable, expressly states that it supersedes specific language in the Agreement.

7. DATA SECURITY; PRIVACY.

7.1 DataSecurity. During the Term, Gladiate will maintain commercially reasonable safeguards and procedures designed to prevent the authorized use or disclosure of Personal Data (“Data Safeguards”).During the Term, Gladiate will maintain commercially reasonable physical, administrative and technical security measures designed to maintain the availability, integrity and confidentiality of Personal Data.

7.2 Privacy. Without limiting Customer’s obligations under Sections 2(Provision of Services), and 3(Intellectual Property), each party shall comply with all Applicable DataProtection Laws in the performance of their respective obligations under thisAgreement with respect to the Processing of Personal Data. The sale, retention, use or disclosure of Personal Data shall be governed by Gladiate’s PrivacyPolicy, as in effect from time to time, and located at https://www.gladiatelaw.com/privacy-policy.

7.3 Additional Agreements. To the extent that Gladiate or Customer reasonably determine that Applicable Data Protection Laws require the parties to execute any additional agreements governing Personal Data, the parties agree to negotiate in good faith with respect to such additional agreements.

8. Disclaimers.

8.1 Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE Services, LICENSED MATERIAL AND Documentation ARE PROVIDED“AS IS,” WITHOUT ANY CONDITION OR WARRANTY WHATSOEVER. THE ENTIRE RISK ASSOCIATED WITH THE USE OF THE SERVICES RESIDES WITH CUSTOMER. GLADIATE EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS,IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF TITLE,NON-INFRINGEMENT, NON-INTERFERENCE AND/OR QUIET ENJOYMENT, SYSTEM INTEGRATION,MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND DATA ACCURACY.  GLADIATE DOES NOT WARRANT THAT OPERATION OFTHE GLADIATE SOLUTION WILL BE UNINTERRUPTED OR ERROR-FREE.  

9. Limitation of Liability

9.1 Types of Damages. INNO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL,INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION,OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.

9.2 Amount of Damages. THE MAXIMUM LIABILITY OF EITHER PARTY ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAIDBY customer TO Gladiate DURING THE twelve (12) MONTHS PRECEDING THE ACT,OMISSION OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. INNO EVENT WILL Gladiate’S SUPPLIERS HAVE ANY LIABILITY ARISING OUT OF ORIN ANY WAY CONNECTED TO THIS AGREEMENT.

9.3 Basis of the Bargain. The parties agree that the limitations of liability set forth in this Section 9 (Limitation ofLiability) will survive and continue in full force and effect despite any failure of consideration or of an exclusive remedy. The parties acknowledge that the prices have been set and the Agreement entered into in reliance upon these limitations of liability and that all such limitations form an essential basis of the bargain between the parties.

10. Confidentiality.
10.1 Confidential Information. “ConfidentialInformation” means any non public information of a party (the “Disclosing Party”), whether disclosed orally or in written or digital media, that is identified as “confidential” or with a similar legend at the time of such disclosure or that the receiving party (the “Receiving Party”) knows or should have known is the confidential or proprietary information of the Disclosing Party. The Services, Documentation, and all enhancements and improvements thereto will be considered Confidential Information of Gladiate.

10.2 Protection of Confidential Information. The ReceivingParty agrees that it will not use or disclose to any third party any ConfidentialInformation of the Disclosing Party, except as expressly permitted under this Agreement. The Receiving Party will limit access to the ConfidentialInformation to Authorized Users (with respect to Customer) or to those employees who have a need to know, who have confidentiality obligations no less restrictive than those set forth herein, and who have been informed of the confidential nature of such information (with respect to Gladiate). In addition, the Receiving Party will protect the Disclosing Party’s ConfidentialInformation from unauthorized use, access, or disclosure in the same manner that it protects its own proprietary information of a similar nature, but in no event with less than reasonable care. At the Disclosing Party’s request or upon termination or expiration of this Agreement, the Receiving Party will return to the Disclosing Party or destroy (or permanently erase in the case of electronic files) all copies of the Confidential Information that the Receiving Party does not have a continuing right to use under this Agreement, and the ReceivingParty will, upon request, certify to the Disclosing Party its compliance with this sentence.

10.3 Exceptions. The confidentiality obligations set forth in Section 10.2 (Protection ofConfidential Information) will not apply to any information that (a) is at the time of disclosure or becomes generally available to the public through no fault of the Receiving Party; (b) is lawfully provided to the Receiving Party by a third party free of any confidentiality duties or obligations; (c) was already known to the Receiving Party at the time of disclosure free of any confidentiality duties or obligations; or (d) the Receiving Party can demonstrate, by clear and convincing evidence, was independently developed by employees and contractors of the Receiving Party who had no access to the Confidential Information. In addition, the Receiving Party may discloseConfidential Information to the extent that such disclosure is necessary for the Receiving Party to enforce its rights under this Agreement or is required by law or by the order of a court or similar judicial or administrative body, provided that (to the extent legally permissible) the Receiving Party promptly notifies the Disclosing Party in writing of such required disclosure and cooperates with the Disclosing Party if the Disclosing Party seeks an appropriate protective order.

11.Indemnification.

11.1By Gladiate. Gladiate will defend at its expense any suit brought against Customer, and will pay any settlement Gladiate makes or approves, or any damages finally awarded in such suit, insofar as such suit is based on a claim by any third party alleging that the Gladiate Solution infringes such third party’s patents, copyrights or trade secret rights under applicable laws of any jurisdiction within the UnitedStates of America. If any portion of the Gladiate Solution becomes, or in the opinion of Gladiate is likely to become, the subject of a claim of infringement, Gladiate may, at the option of Gladiate: (a) procure for Customer the right to continue using the Gladiate Solution; (b) replace the Gladiate Solution with non-infringing software or services which do not materially impair the functionality of the Gladiate Solution; (c) modify the Gladiate Solution so that it becomes non-infringing; or (d) terminate this Agreement and refund any unused prepaid Fees for the remainder of the term then in effect, and upon such termination, Customer will immediately cease all use of the Gladiate Solution and Documentation. Notwithstanding the foregoing, Gladiate will have no obligation under this section or otherwise with respect to any infringement claim based upon (i) any use of the Gladiate Solution not in accordance with this Agreement or as specified in theDocumentation; (ii) any use of the Gladiate Solution in combination with other products, equipment, software or data not supplied by Gladiate; or (iii) any modification of the Gladiate Solution by any person other than Gladiate or its authorized agents (collectively, the “Exclusions”and each, an “Exclusion”). This section states the sole and exclusive remedy of Customer and the entire liability of Gladiate, or any of the officers, directors, employees, shareholders, contractors or representatives of the foregoing, for infringement claims and actions.

11.2 By Customer. Customer will defend at its expense any suit brought against Gladiate, and will pay any settlement Customer makes or approves, or any damages finally awarded in such suit, insofar as such suit is based on a claim arising out of or relating to(a) an Exclusion, (b) Customer’s breach or alleged breach of Sections 5.2 (CustomerWarranty) or 14.6 (Compliance with Law); or (c) claims for bodily injury or damage to physical property, to the extent (i) alleged to be caused byCustomer’s or any other party’s use of the Gladiate Solution; or (ii) caused by the acts or omissions of Customer, its employees, officers or agents. This section states the sole and exclusive remedy of Gladiate and the entire liability of Customer, or any of the officers, directors, employees, shareholders, contractors or representatives of the foregoing, for the claims and actions described herein.

11.3 Procedure. The indemnifying party’s obligations as set forth above are expressly conditioned upon each of the foregoing: (a) the indemnified party will promptly notify the indemnifying party in writing of any threatened or actual claim or suit; (b) the indemnifying party will have sole control of the defense or settlement of any claim or suit; and (c) the indemnified party will cooperate with the indemnifying party to facilitate the settlement or defense of any claim or suit.

12. Term And Termination.

12.1 Term. This Agreement will begin on theOrder Form Effective Date and continue in full force and effect as long as anyOrder Form remains in effect, unless earlier terminated in accordance with thisAgreement (the “Term”). Unless otherwise stated in the applicable Order Form, the term of an Order Form will begin on the Commencement Date set forth in the Order Form and continue in full force and effect for one (1) year, unless earlier terminated in accordance with this Agreement. Thereafter, the Order Form will automatically renew for additional terms of one (1) year unless either party gives written notice of non-renewal to the other party at least sixty (60) days prior to the expiration of the then-current term.

12.2 Termination for Breach. Either party may terminate this Agreement immediately upon notice to the other party if the other party materially breaches this Agreement, and such breach remains uncured more than thirty (30)days after receipt of written notice of such breach.

12.3 Effect ofTermination. Upon termination or expiration of this Agreement for any reason: (a) all licenses granted here under will immediately terminate; (b) promptly after the effective date of termination or expiration, each party will comply with the obligations to return all Confidential Information of the other party, as set forth in Section10 (Confidentiality); and (c) any amounts owed to Gladiate under this Agreement will become immediately due and payable. Sections 1 (Definitions), 3.2 (Restrictions), 3.3 (Ownership), 3.5 (Open Source Software), 4 (Fees and Expenses; Payments), 8.2 (Disclaimer), 9 (Limitation of Liability), 10 (Confidentiality), 11 (Indemnification), 12.3 (Termination for Breach), 12.4 (Effect of Termination), and 13 (Miscellaneous) will survive expiration or termination of this Agreement for any reason.

12.4 Data Extraction. For twenty (20) days after the end of theTerm, as applicable, Gladiate will make Customer Content available to Customer through the Gladiate Solution on a limited basis solely for purposes ofCustomer retrieving Customer Content, unless Gladiate is instructed by Customer to delete such data before that period expires. After such period, Gladiate will discontinue all use of Customer Content and destroy all copies of CustomerContent in its possession.

13. Miscellaneous.
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13.1 Governing Law and Venue. This Agreement and any action related thereto will be governed and interpreted by and under the laws of the State of Delaware, without giving effect to any conflicts of laws principles that require the application of the law of a different jurisdiction. Customer hereby expressly consents to the personal jurisdiction and venue in the state and federal courts for New CastleCounty, Delaware for any lawsuit filed there against Customer by Gladiate arising from or related to this Agreement. The United Nations Convention onContracts for the International Sale of Goods does not apply to this Agreement.

13.2 Export. Customer agrees not to export, reexport, or transfer, directly or indirectly, any U.S.technical data acquired from Gladiate, or any products utilizing such data, in violation of the United States export laws or regulations.

13.3 Sever-ability. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will remain enforceable and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

13.4 Waiver. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

13.5 No Assignment. Neither party will assign, subcontract, delegate, or otherwise transfer this Agreement, or its rights and obligations herein, without obtaining the prior written consent of the other party, and any-attempted assignment, subcontract, delegation, or transfer in violation of therefore going will be null and void; provided, however, that either party may assign this Agreement in connection with a merger, acquisition, reorganization or sale of all or substantially all of its assets, or other operation of law, without any consent of the other party. The terms of this Agreement will be binding upon the parties and their respective successors and permitted assigns.

13.6 Compliance with Law. Customer will, and will ensure that all Authorized Users, always comply with all foreign and domestic laws, ordinances, regulations, and statutes that are applicable to its and their purchase and use of the Services, Licensed Material and Documentation.  

13.7 Force Majeure. Any delay in the performance of any duties or obligations of either party (except the payment ofFees owed) will not be considered a breach of this Agreement if such delay is caused by a labor dispute, shortage of materials, fire, earthquake, flood, or any other event beyond the control of such party, provided that such party uses reasonable efforts, under the circumstances, to notify the other party of the cause of such delay and to resume performance as soon as possible.

13.8 Independent Contractors. Customer’s relationship to Gladiate is that of an independent contractor, and neither party is an agent or partner of the other. Customer will not have, and will not represent to any third party that it has, any authority to act on behalf of Gladiate.

13.9 Notices. All notices required or permitted under this agreement must be delivered in writing, if to Gladiate, by emailing legal@gladiatelaw.com and if to Customer by emailing the Customer Point ofContact email address listed on the Cover Page, provided, however, that with respect to any notices relating to breaches of this agreement or termination, a copy of such notice will also be sent in writing to the other party at the address listed on the Cover Page by courier, by certified or registered mail(postage prepaid and return receipt requested), or by a nationally-recognized express mail service. Each party may change its email address and/or address for receipt of notice by giving notice of such change to the other party.

13.10 Entire Agreement. This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matters hereof and supersedes and merges all prior discussions between the parties with respect to such subject matters. No modification of or amendment to this Agreement, or any waiver of any rights under this Agreement, will be effective unless in writing and signed by an authorized signatory ofCustomer and the Gladiate.